When you select a bank to connect to Armalytix via Open Banking, we send you away to your bank who will log you in securely and then confirm with you that you want to share information with Armalytix. We aren't involved in this process, and we don't get to see your login details or passwords, so you can be assured that we aren't going to be able to log into your bank without your permission, move money or affect your account in any way.
If you see an error when you log in at the bank then this usually means that the bank is experiencing a temporary issue which they will resolve within a couple of hours - in this case we usually recommend waiting a few hours or overnight and then trying again.
If your bank is asking you for login codes that you don't know, then you should speak to them to find out how to go about logging in - this often means that the bank needs to enable something on your account to allow you to share data via Open Banking. However, if you have a banking app on your mobile device, it is often easier to log into Armalytix on that device (just click the link in the email you were sent on your mobile device and log in with the password you set up) - when you select the bank you should see that we redirect straight to the app which will log you in normally using Face ID, Touch ID etc.